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CDP Climate Change 2019 Scoring Methodology

(C12.1b) Give details of your climate-related engagement strategy with your customers.

Question dependencies

This question only appears if you select “Yes, our customers” in response to C12.1.

Response options

Please complete the following table. You are able to add rows by using the “Add Row” button at the bottom of the table.

Type of engagement Details of engagement % of customers by number % Scope 3 emissions as reported in C6.5 Please explain the rationale for selecting this group of customers and scope of engagement Impact of engagement, including measures of success

Select from:

  • Education/information sharing
  • Collaboration & innovation
  • Other, please specify

Select from:


Education/ information sharing

  • Run an engagement campaign to educate customers about your climate change performance and strategy
  • Run an engagement campaign to educate customers about the climate change impacts of (using) your products, goods, and/or services
  • Share information about your products and relevant certification schemes (i.e. Energy STAR)


Collaboration & Innovation

  • Run a campaign to encourage innovation to reduce climate change impacts
  • Other – please provide information in column 5

Percentage field [enter a percentage from 0-100 using a maximum of 2 decimal places]

Percentage field [enter a percentage from 0-100 using a maximum of 2 decimal places]

Text field [maximum 2,400 characters]

Text field [maximum 2,400 characters]

[Add Row]

C12.1b - Scoring criteria

Disclosure scoring criteria

For each column completed - 1 point:

- Type of engagement
- Details of engagement
- % of customers by number OR % Scope 3 emissions as reported in C6.5
- Please explain the rationale for selecting this group of customers and scope of engagement
- Impact of engagement, including measures of success

Awareness scoring criteria

Full points must have been awarded at Disclosure level to be eligible for points at Awareness level.

If:

- Any option other than "Other, please specify" is selected in column "Type of engagement"
- A numerical figure is provided in "% of customers by number" or "% Scope 3 emissions as reported in C6.5" - 2 points

Management scoring criteria

Full points must have been awarded at Awareness level to be eligible for points at Management level.

If:

- The column "Please explain the rationale for selecting this group of customers and scope of engagement" provides a clear rationale for the group of customers selected and scope of your engagement - 1 point;
- The column "Impact of engagement, including measures of success" provides a company specific description of the impact of climate-related engagement strategy with your customers- 1 point;
- The column "Impact of engagement, including measures of success" provides a clear description of measures of success - 1 point

Leadership scoring criteria

Full Management points must have been awarded to be eligible for points at Leadership level

If:

- A figure greater than 25% is provided in the column "% of customers by number" OR a figure greater than 25% is provided in the column "% Scope 3 emissions as reported C6.5" - 1 point

Point Allocation


Disclosure numerator
 Disclosure denominator
 Awareness numerator
 Awareness denominator
 Management numerator Management denominator Leadership numerator Leadership denominator
5 5 2 2 3 3 1 1