(C12.1b) Give details of your climate-related engagement strategy with your customers.
Question dependencies
This question only appears if you select “Yes, our customers” in response to C12.1.
Change from 2020
No change
Connection to other frameworks
SDG
Goal 12: Responsible consumption and production
Response options
Please complete the following table. You are able to add rows by using the “Add Row” button at the bottom of the table.
| Type of engagement | Details of engagement | % of customers by number | % customer-related Scope 3 emissions as reported in C6.5 | [FINANCIAL SERVICES ONLY] Portfolio coverage (total or outstanding) | Please explain the rationale for selecting this group of customers and scope of engagement | Impact of engagement, including measures of success |
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Select from:
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Select from drop-down options below.
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Percentage field [enter a percentage from 0-100 using a maximum of 2 decimal places] |
Percentage field [enter a percentage from 0-100 using a maximum of 2 decimal places] |
Select from:
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Text field [maximum 2,400 characters] |
Text field [maximum 2,400 characters] |
[Add Row]
Details of engagement drop-down options:
Education/ information sharing
Select one of the following options:
- Run an engagement campaign to educate customers about your climate change performance and strategy
- Run an engagement campaign to educate customers about the climate change impacts of (using) your products, goods, and/or services
- Share information about your products and relevant certification schemes (i.e. Energy STAR)
Collaboration & Innovation
Select one of the following options:
- Run a campaign to encourage innovation to reduce climate change impacts
- Other, please specify
Compliance & onboarding [Financial services only]
Select one of the following options:
- Climate change considerations are integrated into customer screening processes
- Included climate change considerations in customer management mechanism
- Other, please specify
Information collection (understanding customer behavior) [Financial services only]
Select one of the following options:
- Collect climate change and carbon information from new customers as part of initial due diligence
- Collect climate change and carbon information at least annually from long-term customers
- Other, please specify
Engagement & incentivization (changing customer behavior) [Financial services only]
Select one of the following options:
- Run an engagement campaign to educate customers about climate change
- Engage with customers on measuring exposure to climate-related risk
- Encourage better climate-related disclosure practices
- Offer financial incentives for customers who reduce your downstream emissions (Scope 3) and/or exposure to carbon-related assets
- Other, please specify
